Refund policy

Returns
Unfortunately, due to the nature of the product, we do not offer exchanges or refunds on our items. If you have any issues at all with your order, please contact us via email at hello@cocktailhour.com.au as soon as possible.Ā 

Exchanges (if applicable)
We only replace items if they are found to be defective or damaged during transit.Ā  Ā  Ā 

If you need to exchange an item,Ā due to receiving a defective or damaged itemĀ (that is in stock), then please email us atĀ hello@cocktailhour.com.auĀ 

Once we have approved your exchange via email, please mail your product to:Ā 

Cocktail Hour

Re: Returns/Exchanges

PO Box 3102Ā 

Grose Vale NSWĀ 

Australia

2753

Please note that you will be responsible for paying for return shipping costs for your items.Ā 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we suggest using a trackable shipping service, or purchasing shipping insurance, as we donā€™t guarantee that we will receive your returned item.